Delivery & Returns

DELIVERY TIMES

As we are a small business selling designer furnishings sourced from all over the world, delivery times vary from item to item. However, we are able to estimate delivery for the following groupings in the UK:

In Stock
If an item is physically in our Crystal Palace showroom or our warehouse, we can guarantee delivery within 3-5 working days within the UK.

If an item is in stock, it is marked as such on our website with a green “In stock” message.

Supplier Order
To offer a wider range of beautiful items, we also sell pieces on our website which are not physically in our shop or warehouse, but have to be ordered in from specialist, often international, suppliers. As such delivery times vary from supplier to supplier and we can only guarantee delivery between 2-6 weeks. We will always contact you to inform you of the status of your delivery for these orders.

Products on our site which are coming in from suppliers are not marked with a green “In stock” message.

Sofas and large furniture
All our sofas are handmade to order from a specialist suppliers. To ensure the sofas are of the highest quality and are securely shipped, we estimate a delivery period of between 8 to 10 weeks.

CLICK AND COLLECT

Any orders can be collected from The Do South Shop showroom in Crystal Palace within our opening hours: 10am to 6pm, Monday – Saturday, 11am-5pm Sunday.

With items which are in stock in our showroom or warehouse, you can collect immediately. With sofas and orders from suppliers, the usual delivery times apply.

INTERNATIONAL DELIVERY

We can delivery anywhere in the world, however as we are a small business we do not have a fixed shipping arrangement for international orders. If you would like an item delivered outside the UK, please contact us and we’ll arrange delivery especially for you. Delivery times will vary depending on the location and item, however previous European deliveries have arrived within 4 weeks.

The delivery cost will be exactly the same as those of our chosen carrier and we will provide you with all relevant information.

DELIVERY CHARGES

Our non-refundable delivery charge varies from product to product, depending on the type of item, its weight, size etc. Your delivery charges will be clearly indicated when you add an item to your basket.

DELIVERY DELAYS

We make every effort to deliver goods within the estimated time-scales, however deliveries are occasionally late due to unforeseen factors, such as the availability of items and the delivery arrangements of our international suppliers.

We have no liability to you for any delay in the delivery of products ordered, however, you have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage.

OUR RETURNS & CANCELATION POLICY

– MADE TO ORDER ITEMS AND SELECTED GOODS: All our upholstery items are made to order. Selected goods are not held in our stock and are ordered specifically for the customer in the finish, size or color specified at point of order. Please make sure that special requests and specifications are noted in your order confirmation or invoice. Any cancellation or changes in specification for these items are to be made within 7 days of placing your order. After this 7-day period, any changes to your order will be subject to a cancellation charge of 30% of the price of the goods.

If you have ordered a bulky item, please check dimensions at the delivery address and inform us if there are any special arrangements that need to take place in order to deliver the item. For example, if the furniture will need to be carried up more than 2 flights of stairs, or if you have a very narrow staircase, in exceptional circumstances there might be an additional delivery charge. Goods that fail to fit into your property at the time of the delivery are the customer’s responsibility. Any items that have to be returned due to logistic issues within the costumer’s property fall into the same return policy and are subject to a cancellation charge of 30% of the price of the goods.

– NON MADE TO ORDER GOODS: If you have not ordered a made to order item, you are entitled to return your item within 7 days of purchase as long as it is unused and in its original packaging

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