Delivery & Returns

CLICK AND COLLECT

Any orders can be collected from the Do South showroom in Crystal Palace within our opening hours: 10am to 6pm, Monday – Saturday, 11am-5pm Sunday.

With items which are in stock in our showroom or warehouse, you can collect immediately. With sofas and orders from suppliers, the usual delivery times apply. We will contact you to let you know when your item is ready for collection.

DELIVERY DELAYS

We make every effort to deliver goods within the estimated timescales, however deliveries are occasionally late due to unforeseen factors, such as the availability of items and the delivery arrangements of our international suppliers.

We have no liability to you for any delay in the delivery of products ordered, however, you have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage.

OUR RETURNS & CANCELLATION POLICY

Made to order items and selected goods

All our upholstery items are made to order. Selected goods are not held in our stock and are ordered specifically for the customer in the finish, size or colour specified at point of order. Please make sure that special requests and specifications are noted in your order confirmation or invoice. Any cancellation or changes in specification for these items are to be made within 7 days of placing your order. After this 7-day period, any changes to your order will be subject to a cancellation charge of 30% of the price of the goods.

If you have ordered a bulky item, please check dimensions at the delivery address and inform us if there are any special arrangements that need to take place in order to deliver the item. For example, if the furniture will need to be carried up more than 2 flights of stairs, or if you have a very narrow staircase, in exceptional circumstances there might be an additional delivery charge. Goods that fail to fit into your property at the time of the delivery are the customer’s responsibility. Any items that have to be returned due to logistical issues within the customer’s property fall into the same return policy and are subject to a cancellation charge of 30% of the price of the goods.

You have the right to change your mind and cancel your order for any products (other than products which are clearly personalised or made to your specification) within 7 days of the date on which the products are delivered. If you place one order for several products and the order is split into separate deliveries, then the 7 days will start from the day after the last product is delivered to you. If the 7-day deadline expires on a public holiday in the UK the deadline is extended to the following business day.

You can change your mind and cancel the whole of your order, or just a part of it. The procedure and terms are the same as when you cancel the entire order, however, in the case of partial cancellation you will not be refunded any shipping costs.

You must then return the products to us as soon as possible, and must send them off within 7 days of the date on which you notified us of your intention to cancel the contract. For all products returned (which includes furniture and larger products), you will be required to bear all costs of the return shipment.